• Lead product strategy, end-to-end UX architecture, and interface design for a cloud SaaS platform serving hosting businesses—combining information architecture, AI-assisted workflows, and analytics thinking.
• Design digital product experiences that coordinate customer onboarding, backend automation, reporting needs, and core system capabilities for business and engineering teams.
• Direct the product from concept through production, balancing accessibility, data requirements, and a scalable self-hosted architecture built for long-term growth.

• Directed modernization across enterprise and public-sector platforms through advanced WordPress engineering and custom web development—themes, plugins, integrations, performance work, and large-scale ADA remediation to meet WCAG and Section 508 standards.
• Established the agency’s technical foundation with GitHub repositories, version control, automated deployment pipelines, server workflows, technical reporting, and stronger development processes supporting platform governance.
• Defined the stack and initial architecture for a database-driven PWA incorporating XR, gamification, and AI-assisted product delivery.

• Partner with enterprise organizations to translate business priorities, stakeholder needs, user research, and analytics into scalable digital products.
• Design accessible enterprise web applications, AI-supported experiences, dashboards, and reusable interface systems within Agile and Scrum environments.
• Write detailed user stories, acceptance criteria, and technical documentation that help product, engineering, and business teams align around shared requirements and measurable outcomes.

• Designed enterprise AI and IoT software that converted complex operational data into clear workflows, dashboards, and reusable interface patterns.
• Organized technical product requirements into scalable design systems and component foundations using Figma and Penpot.
• Worked with engineering teams to improve consistency, reduce implementation ambiguity, and support scalable product expansion across highly technical environments.

• Led UX and web product direction across healthcare platforms used by members, internal teams, clinical and administrative stakeholders, and business partners.
• Partnered with marketing and analytics teams to review engagement, conversion, and performance metrics that informed product updates, reporting, and operational decisions.
• Managed secure hosting, Cloudflare services, and deployment infrastructure supporting reliability and privacy in an enterprise healthcare environment.
• Improved usability and the presentation of complex healthcare information and operational data while supporting accessibility and compliance requirements.

• Directed UX strategy for mission-critical federal systems containing dense geospatial, operational, regulatory, and reporting data.
• Rebuilt the information architecture and usability framework for NRM-SUDS using Section 508 and USWDS standards in a high-compliance federal environment.
• Improved GOARIS and APHIS-IPHIS workflows by organizing dense, multi-source operational and regulatory data into clearer interfaces and decision-support tools for specialized users.
• Improved delivery efficiency through redesigned workflows and REST API integration patterns.

• Established the UX foundation for PowerTrack, an industrial software product used to monitor renewable energy operations.
• Designed Chart.js dashboards that converted large volumes of operational and performance data into reporting, monitoring, and decision-support interfaces.
• Created wireframes, prototypes, UI kits, and design systems for web, Android, and iOS products.
• Worked with product and engineering teams to improve how users identified trends, reviewed system performance, and responded to operational issues.

• Held product, UX, web, and digital leadership roles across agencies, education products, and media organizations—including ACM Dev & Graphics, Gleim Exam Prep, and Alcance Media Group.
• Responsibilities included product ownership, web analytics, UX research, interface design, client collaboration, and day-to-day management of large digital properties serving audiences in the United States and Latin America.

Built a foundation in typography, editorial design, information hierarchy, and visual communication—principles that continue to shape how complex information is organized in digital products today.